Frequently Asked Questions
Everything you need to know about your QUOKKA style journey.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label for a small restocking fee or a free exchange.
How do I find my perfect fit?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.
Are QUOKKA products sustainably made?
Yes, we prioritize ethical manufacturing and use eco-friendly materials like organic cotton and recycled polyester in over 80% of our collections to ensure style without compromise.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Klarna and Afterpay.
Can I track my package in real-time?
Absolutely. Once your order ships, you will receive an email confirmation with a tracking link. You can also track your status directly through your QUOKKA account dashboard.